Refund & Exchange Policy
1. Do you have a return policy or exchange policy?
We are pleased to offer a return policy on unopened or unused hair extensions within 14 days of you receiving your order. We only accept returns or exchanges on hair extensions that have not been opened, worn or, in any way, tampered with. WE DO NOT ALLOW opened items to be returned or exchanged.
HAIR STYLING TOOLS
||CONTACT US WITHIN:
PROCESSING / RESTOCKING FEE
|PROCESSING TIME FOR EXCHANGE or REFUND|
|30 days from delivered date.||$0||
3 - 7 business days for claim to be processed
please send an email including the following details:
1) video of product not functioning
2) order number
3) send to: firstname.lastname@example.org
3 - 5 business days for claim to be processed
7 days from delivery date.
$ 24.95 *
3 - 5 business days for refund to be processed
*Shipping costs are non-refundable and will be deducted from all orders (in addition to the Restocking Fee).
All orders made with a DISCOUNT CODE or SALE ITEMS do not qualify for an exchange.
ALL SALE ITEMS ARE FINAL SALE
contact email: email@example.com
CLAIMING HAIR STYLING TOOLS WARRANTY
1) Email to: RMA@bombayhair.com with order number (your order number is your warranty number).
2) Return the unit to BOMBAY HAIR head office*:
Unit 2130-21331 Gordon Way
Richmond, BC V6W 1J9
3) Write on package RETURN/NO DUTIES
4) Once we receive the unit we will need to test it to ensure that the unit was not damaged by consumer.
5) If it is manufacturing issue, we will replacement unit.
*please note, consumer is responsible for return shipping charges.
Extended five year warranty is also available, please email firstname.lastname@example.org for assistance with lifetime warranty.
2. How do I make a return or exchange?
You must contact us first at email@example.com within 7 days of receiving your shipment. In the subject field please state RETURN or EXCHANGE. All Bombay Hair extensions must be shipped back unopened in the original packaging and condition. All returns and exchanges must be accompanied by a copy of your invoice. As well, please indicate on your invoice the new color of choice.
3. Do I have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs and please send your return with a tracking number because Bombay hair will not be responsible for lost packages. In the case of a refund, Bombay Hair will NOT refund the shipping charges and plus a $10 to $25 restocking fee.
Please email us before sending your order back for complete details and mailing address.
RETURNS: please note, all returns/refunds will be charged a $10 to $25 restocking fee plus shipping charges are non-refundable.
4. How will I receive my refund?
A full refund will be issued to you in your original payment method only.
5. How may I contact you?
You may contact us by e-mail at RMA@bombay.com. Please state RETURN or EXCHANGE in subject field, this will ensure a timely response.
Bombay Hair xoxo