Getting your products fast has never been easier!
Shipping and Delivery
In Canada and the USA
1-6 business days for anywhere in North America
More Questions? Live Chat us Monday-Friday 9am-7pm PST!
Do you offer package insurance?
BOMBAY HAIR is proud to partner with Route , the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.* We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*The product ordered with Route+ is fully reimbursed in CAD (shipping cost, Taxes and Route+ insurance fee are non-refundable)
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost(where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
We take care with each package. Please allow 24-48 hours for processing time excluding weekends and public holidays. Once your package ships, you will receive e-mail notification and tracking.
Get your items within 1-6 business days in North America. Your tracking information will be sent to you via e-mail.
|Shipping Time & Rates in Canada|
Standard Delivery (3-7 Business days)
Standard Delivery (3-7 Business days) + Signature
Expedited Delivery (1-3 Business days)
Expedited Delivery (1-3 Business days) + Signature
Overnight Delivery (1 Business day)*
Overnight Delivery (1 Business day)* + Signature
*Overnight delivery orders must be placed on weekdays
Outside of the Canada (1-7 Business days)
Shipping & Delivery FAQ
How long will my package take to arrive?
All packages within North America (Including Canada, USA and Mexico), are delivered within 1-6 business days. You may choose your shipping method upon checkout. Your time line may be effected by customs clearance time within your own home country. All our packages are prepared to be shipped anywhere in North America and should not be held for any reason.
I live outside of North America, do you ship to me?
How long are processing times?
Please allow 24-48 business hours for us to process your order. Once your order ships you will receive confirmation via email including tracking. Orders are processed Monday-Friday 9am-5pm PST.
What is the processing time for holiday/sale orders?
Due to a higher volume of orders processing periods will be extended during sales and holidays (eg. Black Friday, Boxing day etc.). Please allow 1-5 business days for your order to ship. Orders are processed Monday-Friday 9am-5pm PST.
Once processed, the shipping timeframe will depend on the shipping method you select at checkout. You will receive your tracking number once your order ships!
Thank you for your patience while we try to get your order to you as quickly as possible!
I need my order faster! What can you do?
You can select Overnight shipping at checkout for an additional cost. This service is only available in Canada and the USA. 12pm PST is the cut off for overnight delivery. Please always allow 24 hours for processing.
Do you ship to P.O boxes?
Yes! We do ship to P.O Boxes. Please note that shipping to P.O Boxes may take 3-10 business days.
Will be charged customs and/or duties fees by my country?
- For Canada and the USA: No duties or customs fees are applicable on your purchases.
- For International Countries: International customers may be required to pay sales tax, duty and/or Customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Bombay Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Help! I entered the wrong address on my order.
We are here to help.
If you have recieved shipping confirmation with a tracking number, please contact the carrier directly. If your package was shipped via FedEx please sign up for FedEx Delivery Manager here. You will be able to change your delivery address and other details.
Is my shipping fee refundable?
I think my package is lost?
Use our investigation form here to start an investigation about your package. Click here. All Bombay Hair packages travel with tracking information. Bombay Hair is not responsible for packages where tracking information states the package has been delivered to your address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address or to a secure pick up location to ensure that you receive it safe and sound.
I have more questions!
I think my order arrived incorrect?
Oh no! First be sure to check your confirmation email. Confirm the type of extensions received are the exact type ordered. If your order is incorrect please use our contact form here. Click Order inquiry, and select received an incorrect item . All order issues need to be reported in 3 business days. This way we can most effectively get you the correct item.
My package was returned to you?
FedEx and UPS will make 3 delivery attempts to your provided address. If the three attempts are unsuccessful they will hold the package for 2 more business days at their facility. If the package is still not retrieved the package will be returned to us. Packages that have been abandoned or returned to sender are subject to a $25 return to sender fee which will be deducted from your return. Packages that require to be re-shipped will be subject to a shipping fee.