We accept exchanges within 30 days of delivery, or returns within 14 days
The best part, most Exchanges are FREE!*
*Excluding holiday sales. Please read the holiday sale policy below
We accept exchanges within 30 days of delivery, or returns within 14 days
The best part, most Exchanges are FREE!*
*Excluding holiday sales. Please read the holiday sale policy below
It's really simple. We want you to absolutely love our products as much as we do!
On Tools and Hair within 30 days of delivery, in Canada.
We accept returns within 14 days of delivery.
Questions? Live Chat us Monday-Friday 8am-5pm PST!
Hair Extensions
We accept exchanges within 30 days of delivery, or returns within 14 days. All hair and packaging must be in original condition with tags and ties intact. All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange or store credit only.
Styling Tools
We accept exchanges within 30 days of delivery, or returns within 14 days. All tools and packaging must be in original condition. Styling Kits and final sale listed items will be final sale. All tools purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange or store credit only.
First start by clicking here. Our new and easy returns portal will help you make this process so much faster.
You'll need the email address you ordered with OR your shipping Postal Code and your order number handy. Once you submit all your information about the exchange/return you will be given a return label and instuctions on how to send back your item(s). If you are outside the USA or Canada, you will be provided a return mailing address to send back your item(s).
For Hair
We accept free exchanges* within 30 days of delivery. Returns are also accepted within 14 days of delivery; a $9.95 return label fee and the initial shipping method fee will be deducted. All hair and packaging must be in original condition with ties intact.
All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange or store credit only. Hair that is final sale will be clearly marked in the product description.
For Styling Tools
We accept free exchanges* within 30 days of delivery. Returns are also accepted within 14 days of delivery; a $9.95 return label fee and the initial shipping fee will be deducted. All tools and packaging must be in original condition. Styling Tools can be used for hair testing purposes, but cannot be exchanged if damaged. If the styling tool has been usued, it is limited to exchange for a new item only. The styling tool box packaging must be returned in original condition. All tools purchased on seasonal sales including but not limited to Boxing day etc., is exchange only. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description. Styling kits are final sale (no returns or exchanges).
For Accessories
We do not accept returns or exchanges, all Accessories are Final Sale as indicated in the product description.
Shipping
All delivery and shipping fees are nonrefundable, including the return label fee for Returns. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages that were returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses; a minimum $25 return to sender fee is applied to these orders.
Orders within the USA or Canada will be provided a Return Label, we recommend using this label to send back your item(s).
If you pefer to use your own label, we recommend that all returned packages are sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages. Please be advised all packages must be shipped following the return instructions provided. Any returns shipped with customs/duties fees attached will be rejected and returned to the sender. Please ensure the package clearly states "return, no duties". All details provided once your return/exchange has been approved.
Items that ship with free delivery will have a minimum $10 deduction if returned for initial shipping costs.
International orders will be responsible for safely returning the item(s), a return label will not be provided. If exchanging for a new item, a handling fee of $35 or more, will apply.
Policy
Items that have exceeded the return/exchange listed time frame are final sale. Items that have been altered (toned, dyed, installed, ties or tags removed etc.) are final sale.
No problem, you can still use our return portal.
As soon as your exchange or return is received by our facility your return will be processed within 5 business days and receive an email stating the return was completed.
Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.
For immediate exchange, recommend choosing "Instant Exchange" when filing your return.
For hair and styling tools bought with a promotional code or discount code you may exchange within 30 days or return within 14 days. For site wide sales or sales in which it is stated otherwise, we are happy to offer you an exchange only + shipping costs. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.
You must submit your request for a return or exchange before the 14th / 30th day after delivery. For example if your order was delivered May 1st, you have until May 14th to submit a return. Or until May 31st to submit an exchange.
Orders past 14 days from the date of delivery are not accepted for returns, and orders past 30 days for an exchange.
All returns must be submitted through our return portal. Any returns received without notice via our returns portal, will be rejected.
Yes, for returns for refund, your refund will deduct a $9.95 label fee, if within the USA or Canada.
International orders are responsible for the shipping back your item with your courier of choice. The customer is responsible for the shipping cost. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns or exchanges.
In the event that open/damaged/missing items styling tools are returned to us they are subject to a minimum 15% restocking fee that will be deducted from your return. In the event opened/damaged/missing hair extensions are returned to us they will be subject to a minimum 25% restocking fee. If your item shipped with no shipping fees but is returned a minimum $10.00 fee will be deducted.
*items purchased between November 9th to January 2nd have an extended exchange policy as outlined below
For Hair
January 31, 2024 is the last day we will accept holiday purchase hair extension exchanges or return for store credit.. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange or store credit only. Hair that is final sale will be clearly marked in the product description. A $9.95 return label fee applies to all exchanges and returns. Hair that is returned open will be rejected and sent back to the customer or disposed of.
For Styling Tools
January 31, 2024 is the last day we will accept holiday purchase tools return for store credit or exchanges. All tools and packaging must be in original condition. All tools purchased on seasonal sales including but not limited to Black Friday can be returned for store credit or exchanged only. Styling Kits and bundles are final sale (no returns or exchanges). A $9.95 return label fee applies to all exchanges and returns. Other exclusive promotions and sales may have special conditions indicated in the description.
Shipping
All delivery and shipping fees are nonrefundable. Bombay Hair does not reimburse for duties or taxes incurred by your home country. A $9.95 return label fee applies to all exchanges and returns. Any packages returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses. A minimum $25 return to sender fee is applied to these orders.
We recommend that all hair is sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages.