Return and Exchange Policy

First start by clicking here. Our new and easy returns portal will help you make this process so much faster.

You'll need the email address you ordered with OR your shipping Postal Code and your order number handy. Once you submit all your information about the exchange/return you will be given a return label and instuctions on how to send back your item(s). If you are outside Canada, you will be provided a return mailing address to send back your item(s).

For Hair

Eligible returns are accepted within 30 days of delivery under the store-credit and original-payment options above. The initial shipping method fee remains non-refundable. All hair and packaging must be in original condition with ties intact.

Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 CAD return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only. Hair that is final sale will be clearly marked in the product description.

For Styling Tools

Hair styling tools and accessories purchased from October 28, 2026 are final sale and are not eligible for change-of-mind returns or exchanges. Existing warranty coverage and the process for reporting defective items remain unchanged.

For Accessories

We do not accept returns or exchanges, all Accessories are Final Sale as indicated in the product description.

Shipping

All delivery and shipping fees are nonrefundable. The $24.95 CAD return fee is deducted only from refunds to the original payment method; no return fee is deducted from store credit. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages that were returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses; a minimum $25 return to sender fee is applied to these orders.

Orders within the USA or Canada will be provided a Return Label, we recommend using this label to send back your item(s).

If you pefer to use your own label, we recommend that all returned packages are sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages. Please be advised all packages must be shipped following the return instructions provided. Any returns shipped with customs/duties fees attached will be rejected and returned to the sender. Please ensure the package clearly states "return, no duties". All details provided once your return/exchange has been approved.

Items that ship with free delivery will have a minimum $10 deduction if returned for initial shipping costs.

International orders will be responsible for safely returning the item(s), a return label will not be provided. If exchanging for a new item, a handling fee of $35 or more, will apply.

Policy

Items that have exceeded the return/exchange listed time frame are final sale. Items that have been altered (toned, dyed, installed, ties or tags removed etc.) are final sale.

No problem, you can still use our return portal.

As soon as your exchange or return is received by our facility your return will be processed within 5 business days and receive an email stating the return was completed. Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.  

For immediate exchange, recommend choosing "Instant Exchange" when filing your return.

Eligible hair extensions purchased with a promotional or discount code may be returned within 30 days under the options above. Hair styling tools and accessories purchased from October 28, 2026 remain final sale. Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 CAD return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.

• For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece against your hair. Simply hold it against your hair to see it if matches.
• Need help with a color match for an exchange? We recommend holding the hair you ordered against your hair for a concrete color match for exchange. CLICK HERE for a color match.
• Do not remove the gold ties attached. All the hair, including the tester, must be returned back for exchange or refund.
• For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.
• For Weave hair: You can gently remove the weave from its package to test the color. Do not remove the zip tie.

You must submit your request for a return or exchange before the 30th day after delivery. For example if your order was delivered May 1st, you have until May 31st to submit a return or exchange request.

Orders past 30 days from the date of delivery are not accepted for returns or exchange.

All returns must be submitted through our return portal. Any returns received without notice via our returns portal, will be rejected.

Store credit: Receive the full eligible return amount as store credit. No return fee is deducted. Original payment method: Receive your eligible refund back to your original payment method, less the $24.95 CAD return fee. Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 CAD return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only.

International orders are responsible for the shipping back your item with your courier of choice. The customer is responsible for the shipping cost. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns or exchanges.

In the event opened/damaged/missing hair extensions are returned to us they will be subject to a minimum 25% restocking fee. If your item shipped with no shipping fees but is returned a minimum $10.00 fee will be deducted.

Applies to items purchased between November 3, 2025 and January 8, 2026.

Hair Extensions

• Deadline: Exchanges or returns for store credit must be initiated by January 31, 2026.

• Condition: Hair must be in original packaging, with ties intact and unopened.

• Sales Items: Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 CAD return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only.

• Final Sale: Items marked as final sale cannot be returned or exchanged.

• Return Fee: No return fee is deducted from eligible returns for store credit.

• Rejected Returns: Hair that is opened, worn, or altered will be rejected and sent back or disposed of.

Styling Tools

• Deadline: Exchanges or returns for store credit must be initiated by January 31, 2026.

• Condition: Tools must be unused and in original packaging.

• Sales Items: Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 CAD return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only.

• Kits & Bundles: All Styling Kits and Bundles are final sale.

• Return Fee: No return fee is deducted from eligible returns for store credit.

• Special Promotions: Some promotions may include unique return conditions, noted in the product description.

Shipping & Handling

• Shipping fees are non-refundable.

• Duties and taxes paid to your country are non-refundable.

• The $24.95 CAD return fee is deducted only from refunds to the original payment method. No return fee is deducted from store credit.

• Returned or abandoned packages: Orders returned to sender or not claimed will be refunded minus applicable costs, including a minimum $25 return-to-sender fee.

• Tracking: We recommend using a tracked shipping method. Bombay Hair is not responsible for lost or damaged packages without tracking.