It’s really simple. We want you to absolutely love our products as much as we do.
Return and Exchange Policy
We accept returns or exchanges within 14 days of delivery for full priced hair. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange only.
For Styling Tools
We accept returns or exchanges within 14 days of delivery for full priced tools. All tools and packaging must be in original condition. All hair tools purchased on sale or with a discount code are exchange only and are subject to a shipping fee. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.
How do I start my return or exchange?
Get authorized for your return first by clicking here. Our easy return page will help you make this process so much easier. You'll need the email address you ordered with and your order number handy. Once you submit all your information about the return we will get back to you in 24-48 hours with an approved return address.
What if I am returning from Canada or other International countries?
No problem, you can still use our return manager.
I sent back my return. When will I receive more information?
As soon as your return is received by our facility your return will be processed within 24-48 hours and receive an email stating the return was completed.
Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.
I used a discount code for my purchase, can I return/exchange this?
For hair and styling tools bought with a promotional code, site wide sale, discount code, or bundle pack, we are happy to offer you an exchange only + shipping costs. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.
I received my hair extensions and want to see if the colour matches. How can I do this while still being able to return them if the colour does not match?
- For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece in your hair. Do not remove the gold ties attached.
For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.
- For Weave hair: You can gentle remove the weave from its package to test the color. Do not remove the zip tie.
I ordered my item and received it later. When is the last day I can return or exchange my item?
You must submit your return for approval before the 14th day after delivery. This means if your item was delivered on January 1st, you can file for a return up until January 14th.
Do I need to use the return manager? Can I send this back on my own?
All returns must be submitted through our return manager. Any returns received without notice through return manager will be rejected.
Do I need to pay for my return?
Yes, all customers must pay for their own return service to our return centre. We highly recommend purchasing tracking information when sending packages back as we can not take responsibility for lost returns.