What is back order?
When a product goes out of stock we place it on 'back order' - which allows you to purchase the item so that once it is restocked you are first in line to get it.
For example, if you purchased clip-in extensions and it stated:
ON BACK ORDER - WILL SHIP (insert date)
Your order will ship out on the date specified. Please note, the ship date is an estimate - your order can ship earlier or later than the anticipated 'back order' date.
Can I purchase an item that is on back order?
YES - by purchasing an item on back order guarantees your order. We know it can be a wait sometimes, but the wait is well worth it!
Please let us know if you have any questions! Info@bombayhair. com
What if I order two items and only one is on back order - how can I get the other item?
If you have ordered two items and one is on back order we can:
1) split your order for an additional $5 shipping charge - please email orders@bombayhair.com with your order number
or
2) create two separate orders - check items out separately.
BOMBAY HAIR CANADA ships ALL Canadian orders from Canada - that means, you get your order quickly (1 to 4 business days) and you pay NO customs and/or duties.
SHIPPING RATES & TIME:
CANADIAN ORDERS RATES DELIVERY TIMES
HAIR EXTENSIONS (ground or express overnight available)
|
$10 to $15 |
1 to 4 Business Days*
*BC - 1 to 2 Business Days
|
HAIR STYLING TOOLS
(ground or express overnight available)
|
$15 to $30 |
1 to 4 Business Days*
*BC - 1 to 2 Business Days
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PROCESSING:
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It takes 1 to 2 business days to process orders.
Once your order has been successfully placed you will receive an email confirmation with your order number - this is your receipt of purchase.
Once shipped, you will receive a second email with your shipping confirmation and a tracking number (see below for shipping details).
|
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We ship Monday through Friday - excluding weekends and holidays*
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HAIR STYLING TOOLS RATES DELIVERY TIMES
USA Orders
|
$5 to $15 |
2 to 3 Business Days |
Canadian Orders
|
$10 to $15 |
1 to 4 Business Days |
International Orders*
For international orders, feel free to order via our UK store to save on shipping rates and time: bombayhair.co.uk
|
$30 |
5 to 15 Business Days |
SHIPS WITH UPS
USA Standard 2-3 business days ships with UPS, state taxes may be charged.
CANADA Standard 1- 4 business days ships with UPS, provincial taxes applicable.
INTERNATIONAL 2 - 4 business days, duties and customs may be charged by your country*
Tracking Assistance
Should you require an update on your tracking details, please contact the appropriate shipping agent:
USPS: Call 1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service
For International USPS Deliveries call (1-800-222-1811)
Please note, it is the customers responsibility to contact the shipping agent directly for any shipping updates.
*Please note, for international orders, at the time of delivery of your package duties and customs may be charged by your country. Bombay Hair is NOT responsible for these fees, nor is Bombay Hair responsible for any customs delays - as this is completely out of Bombay Hair's control.
International Slow-to-Ship Countries:
To the countries listed below can sometimes take about 3 to 8 weeks for delivery. Unless EXPRESS MAIL INTERNATIONAL is selected.
Please find below a list of slow-to-ship countries:
- Middle East (UAE customers please provide a PO BOX address so package is deliverable)
- Pakistan
- India
- Germany
- Brasil (Express for $30 USA recommended)
- Italy
- Netherlands
- Russia
Please note: We are not responsible for any delays caused by destination country's customs clearance process and we strongly advise that you provide a contact telephone number for all international orders.
EXPRESS SHIPPING
CANADA 1 to 2 business days
USA 1-2 business days
INTERNATIONAL 3 to 7 business days (with tracking for $40 USD or $35 USD)
*bombay hair is NOT responsible if the package does not arrive within the guaranteed delivery times, as we cannot be held liable for USPS or Canada Post guarantees. Nor can we be held responsible for international customs clearance delays. Thank you.
Terms of Delivery:
Important, Bombay Hair does not offer any refunds for any orders that have been confirmed delivered, even if consumer reports that the order has not been received. Therefore, we strongly advise shipping to a secure and safe location. If there are any delivery issues please contact your local post office.
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WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you made an error in your shipping address, please contact us at info@bombayhair.com on the day you placed the order, so that the address can be corrected for you. The address cannot be changed once your package has been shipped out. Therefore, please try to contact us as early as possible.
In case the package has already been shipped out then we will have to wait and see if it gets returned back to us and only from there can we issue a refund, exchange or resend to correct address.
CAD
USD
GBP
